Moir.Sneakers

Frequently asked questions 🐈

Unfortunately, due to our teeny tiny business stature, we can't handle any returns, exchanges, or refunds right now. Don't forget to double-check your order before hitting that purchase button!

Effortlessly Track Your Orders with ParcelsApp.com

Kindly be aware that the Shopify may provide inaccurate shipping updates and fail to notify you of delivery updates. It is recommended to utilize a tracking service like parcelsapp.com instead or simply DM us on instream with proof of order

Our products are not authentic and do not claim to be. We specialize in high-quality dupes of designer items, utilizing logos strictly for descriptive purposes. Remember, buying from us means acquiring a 'dupe' of the item, not the authentic version, but be sure to purchase the best of the best dupes

All orders will be dispatched after 2-10 business days.

Delivery may take 7 - 45 business days depending on your location (please read our shipping times to check how long it'll take for your order to ship to your location).

After your order is shipped, you will receive an email with your tracking number and confirmation of shipment.

PLEASE NOTE: The email address you use during checkout is the email you'll recieve order confirmation, tracking updates & other updates to. If you have entered the incorrect email you will not recieve these updates, please double check before purchasing -- if you have entered the wrong email please DM us on instagram (@moirsneakers) or contact us via our contact page with your full name on order and correct email so we can change it for you & resend the confirmation + shipping details.

Moir.Sneakers 100% Guarantee Policy

At Moir.Sneakers, we are committed to providing a seamless shopping experience. Our 100% Guarantee Policy ensures that you’re protected in the rare event that your order is not delivered due to a fault on our end.

Policy Terms:

You may request a refund only in the span of 3 days after you made the purchase

This guarantee applies only if non-delivery is due to an error made by Moir.Sneakers (e.g., we shipped to the wrong address or failed to dispatch your order).

What is not covered under this policy:

1. If the shipping address provided by the buyer was incorrect, incomplete, or lacked sufficient delivery details.

2. If the courier (postal or delivery service) misplaced, lost, or mishandled the package.

3. If delivery failed due to circumstances beyond our control, such as natural disasters, customs delays, or theft after confirmed delivery.

We strongly encourage all customers to double-check their shipping information before placing an order.

Unfortunately, refunds will not be issued in cases where incorrect or incomplete information was submitted at checkout.

If you have accidentally entered the wrong shipping information, please contact us via Instagram within 3 days of your order so we can change it to the correct information. Thank you! - Moir.Sneakers